Automated IVR Menus - Auto attendant menus with multi-levels.
Call Transferring – Transfer calls from one extension to another.
Park calls – Ability to park calls and page with the location of the call.
Place calls on hold – Hold button on phones allow the user to put calls on hold.
Call Forwarding – Forward calls to another extension, phones or voicemail.
Overhead Paging – Paging button allows you to page on an overhead system and well as speakers in phones.
Call Queuing – Letting the people on hold know how many people are holding in front of them with estimated wait times.
Black list calling – Allows you to add phone numbers to a black list using a web interface. You can terminate the calls or send them directly to voice mail.
Inbound call direction – by using DID numbers or the black list features calls can be directed to stations or voice mail boxes.

Voice Messages & Notifications

Voice Mail - boxes are unlimited in the system and and offer standard Save, forward and delete features.
Notifications – You can setup one general message that will play if you don’t pick the call, or you can select an advanced feature from the web interface that will allow you to setup schedules with custom notifications Users can pre-build custom messages that play when they are away from their desk. When logging off the system the user will be prompted to select from the list of pre-built recording. Example pre-build options;
- Out to Lunch
- Day Off
- Sick (Can be activated by administers and/or receptionists).
- In a Meeting
- On Vacation
- Out for the Day
- After Hours
Text Message – The system can send text messages when voice mail is left in your box.
Unified Messaging - E-mails Voice messages in WAV file format to your e-mail account.
Do not disturb – Allows user to place phone on Do-not-disturb with the push of a button.
Speed Dial – Speed dial numbers can be setup on phone button in place of other features.
Message waiting notification – Phone have message waiting notifications letting you know you have voice mail.

Advanced Features

WiFi – Cell phones and portable phones with wireless capability can be connected through the phone system, placing calls on the LAN lines.
Programmable buttons – Phone feature buttons can me programmed with most options listed.
VoIP Enabled – VoIP enabled system SIP compatible.
Remote location capability – Remote office can use the same system allowing call transfer, paging, and call forward all as if the users were located in the same location. (Restrictions on E-911)
Web Directories – the web enabled system allow users to lookup general information via a web browser, extension numbers, schedules, etc. (some customization may be necessary at an additional cost).
Targeted hold music - MP3 recordings can be added to the system.
Voice Mail Groups – Allows incoming messages to a department to be distributed to 1 or many people.
Directory Listings – Allows callers to Search for people by name.
Night Service - Separate night menus with hour’s settings per day.
Data Pull Settings - XML exports of call logs.
Conference calls – The system has 2 setups for conference calls;
- Incoming calls - can be transferred to an extension. An unlimited amount of callers can be added to 1 conference. The quality of the calls is not diminished.
- DID Number Conference – This allows you to setup a dedicated number. You can setup mutable rooms with passwords. Callers will be prompted for a room number and password to enter the conference.
Password login - Password can be setup so each person needs to type in a password before using a phone. Reports can be generated to view usage.
VoIP Mobility - We can ring any number of phones external or internal simultaneously, and the phone that picks up first gets the call. This is useful if you want your cell phone to ring when a call is transferred to your extension while you are out. This feature is also nice for after hour’s tech support - we use it here. If a support call comes in it rings on the phones of three people who are on call at one time.

Optional Reports

Availability/Time Clock - the system compares the time users are signed in with their schedule. Daily, Weekly and Monthly reports are available; reports can be broken down by users, departments or total company. Finger Print or Key Phob sign-in is available.
Usage - Shows the number of hours users have used the phone.
Who's Calling - The AppsTel Call Capture Feature is tied to one of the World’s leading providers of phone capture information. All un-identified numbers are transmitted to the data center and within seconds this information is sent back to the CRM along with the normal call log information. (Date, who answered the call, and beginning and ending times of the call). The AppsTel System also provides reports on un-identified calls.
Sale Tracker - Tracks income calls by number. This allows users to assign specific business phone numbers to advertisements and track number of incoming calls. Daily, weekly, and monthly reports are available; these reports display number of calls, times, dates and callers names when available. This information can be handed back to CRM applications for cross referencing sales and tracking advertising dollars. The system can also export CSV files via the web interface.
Call Details - this report shows the number of dropped calls with the time they were on hold. Hold times on all calls with averages by users and departments. Percentages for calls sent to voicemail v.s. answered calls by users and departments.
Voice Mail Usage - this report shows the number of times users check voice mail, the average time voice mail stays in system before being retrieved, and the number of voicemail messages in each users box at the time the report is run.
Billing Reports - these reports are available in Daily, Weekly and Monthly reports broken down by users, departments or total company.
Global Report - allows administrators to setup a custom report incorporating any or all of listed reports. This allows Administrators to quickly run their favorite reports in minutes.

Available add-on Features

Web Tracking - This is not a standard feature but can be built in. Track where people on going on the web. (Requires bigger server)
Content Filtering - This is not a standard white list content filter that allows you to set by groups or individual accounts were you can specify where each person can go on the web (requires bigger server)
Recorded Call Log - Record all calls and archive them on the system for review (requires bigger server)
Auto Dial with RPC calls – allows you to click on a phone number on your PC and the system will dial the number.

CRM Integration

Business Call Tracker - The system can be setup using 1 of 2 options;
- Option1 Sign-in/Sign-out - Users must sign-in and out of workstations locations. The system sends the location of the user back to the CRM application allowing the Application to launch a Customer Profile. (See Below for Customer Profile Launch information).
- Option2 Quick Pick - is a 3-digit code that users enter at any VoIP workstation. This code is transmitted to the CRM application allowing the Application to launch a Customer Profile at that workstation. (See Below for Customer Profile Launch information).
Customer Profile Launch - Once a user has picked up a call the system sends the location of the user back to the CRM application allowing the CRM to launch a customer profile at the workstation located at that phone. The AppsTel system has an option screen launch feature if needed. This feature can push the data to the CRM manually to assist with workstation locations or populate screen fields after CRM application is launched.

AppsTel used as VoIP Converter System:

VoIP Telephone System for CRM Applications Integration